INGENUITY FORGED HAND-MADE SWORD

REFUND POLICY

Refund Policy


Accept Returns?

Due to the particularity of customization, no reason to return or exchange is not accepted.

Our refund and returns policy applies only if the item is received with a fault, damaged, or is significantly different to the description. To help us process your request, we may ask for photos or other documentary evidence as proof, so we can best diagnose the problem and work on a solution for you.

If you need to cancel your order, please contact us within 6 hours of placing your order. Because after receiving the order, we need to prepare the product and package, and deliver it to the hand-made point before it is officially shipped. If you apply for a refund after 6 hours, we may charge 20% of the restocking fee, as well as the packing fee, and the round-trip fee to the hand-made point.

Return Method

  • By email. 
  • Please send all return-related questions to service@coolkatana.com

Return Window

  • If you need to cancel your order, please contact us within 6 hours of placing your order. 
  • Returned products are permitted and must be initiated by the buyer within 30 days from the date of purchase.

Item Condition

The item must be returned in NEW condition and with the entire original package and accessories, manuals, etc or it will be rejected by our warehouse and returned back to you.

Restocking Fee

  • Normally 20% of the product price, For details, please refer to“Return reason and fees” terms and conditions.

Return reason and fees

Customer responsibility(remorse)

  • If you need to cancel your order, and apply for a refund after 6 hours(free within 6 hours), we may charge 20% of the restocking fee, as well as the packing fee, and the round-trip fee to the hand-made point.
Cost of return shipping(defective)
  • If you find the product quality problem, and apply for a refund within 30 days(from the date of purchase), Free returns.
  • If you exceed 30 days(from the date of purchase) apply for a refund, Can't returns.

Craftsmanship and Quality Guarantee

If you have found an issue in quality or craftsmanship with a product from us, please contact us immediately and we will repair or replace it, at our discretion. Products that have been subject to abuse are not eligible under this guarantee. Products on our site are described as accurately as possible, but occasional slight variations in measurements, colour, or design may occur.

Any remedy for an unintentional error in the description, pricing, or availability is at our discretion.

Return Rules

  • We might ask buyer to test the item in order to eliminate improper use factor, buyer has responsibility to follow the test correctly.
  • We will cover all expense (Item price, Shipping$) if confirmed due to manufacturing problem or our errors, the other way round, buyer will responsible for the return and ship to postage.
  • The item must be returned in NEW condition and with the entire original package and accessories, manuals, etc or it will be rejected by our warehouse and returned back to you.
  • Replacement/Refund will be made within 3-5 business days after the goods are returned and received by seller.
  • We strongly recommend you to use a service with tracking# to locate the return packages.
  • Items return after the required deadline we might ask for 20% restocking fee.
  • Returned products are permitted and must be initiated by the buyer within 30 days from the date of purchase.
  • There is no restocking fee for damaged or defective products. Shipping and handling fees are absolutely non-refundable. 
  • For damage caused by incorrect use, assembly, disassembly, and sharpening of product. We are not responsible for returns and exchanges.

Feel free to ask us any questions about our return policy!

We will gladly reply to any email within 1-2 business days.

Please send all return-related questions to service@swordclan.com, Thank you!

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